Support

Need help? We've got you covered.

Frequently Asked Questions

What are the system requirements?

Multimeter requires macOS 13.0 (Ventura) or later. It works on both Intel and Apple Silicon Macs.

How do I add multiple meters to my menu bar?

Open the Settings window by clicking any meter in your menu bar, then click 'Use Meter' on any meter you want to add. You can have as many meters as you like!

Can I rearrange the order of my meters?

Yes! In the Settings window, drag and drop meters in the preview strip at the top to rearrange them.

How do I create my own meter?

Right-click the meter in your menu bar and select 'New Meter Template...' This creates a folder with starter files that you can edit with any code editor. Check out our Creating Meters guide for details.

Do my settings sync between Macs?

Yes! Your theme preferences and active meters sync via iCloud to all your Macs signed into the same Apple ID.

Why isn't the time remaining showing?

macOS calculates the time remaining based on your current usage patterns. It may show '--:--' while calculating. This is normal, especially right after plugging in or unplugging.

How do I import a meter someone shared with me?

Double-click the .multimeter file, and Multimeter will automatically import it. You can then enable it in Settings.

Can I use Multimeter on a Mac without a battery?

Multimeter works on desktop Macs too! While some meters (like time remaining) won't be meaningful, others can still display information or you can use the simulation mode.

How do I get a refund?

If you're not satisfied with Multimeter, contact us within 14 days of purchase and we'll process a full refund.

Troubleshooting

Meter not appearing in menu bar

  • Make sure Multimeter is running (check for the app in your Dock or Activity Monitor)
  • Try quitting and restarting Multimeter
  • Check that you have at least one meter enabled in Settings

Custom meter not loading

  • Verify your manifest.json is valid JSON (no trailing commas, quotes around strings)
  • Check that index.html exists in your meter folder
  • Open Console.app to check for JavaScript errors
  • Try the built-in meters to make sure Multimeter is working properly

License key not working

  • Make sure you're copying the entire license key with no extra spaces
  • Check your email for the correct license key
  • Contact support if you've lost your license key

Still need help?

We're here to help. Send us an email and we'll get back to you as soon as possible.

support@multimeterapp.com